Question 1

Making Reservations

Accepted Answer

Our fixed route program’s complementary paratransit provides a call-in scheduling service. Riders must call-in the day before to schedule their rides. The phone number is (785) 537-6345 or 1-877-551-6345. The complementary paratransit line is available Monday- Saturday 7:00 am – 7:00 pm. All ADA complementary paratransit “will calls” must be received by the office no later than 6:15 p.m.

“Will calls” for general demand response rides must be received by the office no later than 5:00 pm.

To assure a ride, it is advisable to book your trip as far ahead as possible. 
 
All requests for rides must be scheduled at least a day in advance.
 
Rides can be scheduled for up to two weeks in advance and for anytime during service hours. 
 
For next day rides, the cutoff time for scheduling is 5:00 pm the day before. Further, riders should not attempt to schedule a ride by leaving ride requests on the voice mail.
 
To make a reservation for Paratransit Service, call 785-537-6345 ext. 2  at least one day before your trip. If there is no space available at your requested time, you may be offered an alternate time up to one hour earlier or later.  
 
Required Information
When you call to make your reservation, please have the following information available: 
 • Full Name
 • Telephone number 
 • Date of trip & requested pick-up time
 • Pick-up address & drop-off address
 • Please let us know if you will be traveling with a companion or service animal
 
We'll give you a 30 minute window of time when you should be ready for both your pick-up and return trip.

Sunday and Holiday/Closure Scheduling
ADA complementary paratransit customers are allowed to schedule rides on Sundays and any holiday or day when FHATA is closed or has suspended service. This will be done via an ADA reservation phone line. 
Scheduling Info: 
 • On closure/suspended service days, the ADA reservation line will be open from 7:00 A.M.-5:00 P.M. 
 • The line is 785-537-6345.
 • ADA complementary paratransit customers will be able to dial in during available hours and leave a voicemail that details their requested trip. Please be sure to leave your name and phone number in the message. 
 • Staff will return your call between 4:00 P.M. and 6:00 P.M. on Sunday to confirm the trips.
​

Question 2

Service Information

Accepted Answer

Complementary paratransit service is available during the same service hours that fixed route transit is available in a corridor.  For the Manhattan fixed route service, this means service within three-quarters (3/4) mile of the routes shall be available from 7:00am to 7:00pm Monday through Friday and 9:00am to 7:00pm on Saturday. For the Junction City/Grandview Plaza fixed route service, this means service within three-quarters (3/4) mile of the routes shall be available from 7:00am to 7:00pm Monday through Friday.
 
The ATA Bus demand response service will observe these holidays on which no service will be available:  New Year's Day, Thanksgiving Day, and Christmas Day. 
 
Children ten (10) and under can ride the demand response service for free. All children under the age of twelve (12) must be accompanied by an adult on demand response trips.  
 
Seat belts must be worn at all times when riding demand response.
 
Service Animals 
We welcome service animals at no extra cost. Please tell us if you have a service animal when you register for the service. When making your reservation, please notify us if the service animal will be riding with you.
 
Please Note: Service animals must be supervised and the owner/handler must retain full control of the animal at all times. Owners/handlers are responsible for cleanup of any waste or litter caused by the service animal and are liable for any damages the animal cause. 
 
Personal Attendants
If you have a personal attendant/PCA registered with ATA Bus, that individual may ride with you at no additional charge.

Question 3

Fare Costs

Accepted Answer

Click on the link below to view the Fares Page and the fares for Paratransit/Demand Response Service.  
 
DEMAND RESPONSE FARES(javascript:void(0))

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