Our fixed route program’s complementary paratransit provides a call-in scheduling service. Riders must call-in the day before to schedule their rides. The phone number is (785) 537-6345 or 1-877-551-6345. The complementary paratransit line is available Monday- Saturday 7:00 am – 7:00 pm. All ADA complementary paratransit “will calls” must be received by the office no later than 6:15 p.m.
“Will calls” for general demand response rides must be received by the office no later than 5:00 pm.
To assure a ride, it is advisable to book your trip as far ahead as possible.
All requests for rides must be scheduled at least a day in advance.
Rides can be scheduled for up to two weeks in advance and for anytime during service hours.
For next day rides, the cutoff time for scheduling is 5:00 pm the day before. Further, riders should not attempt to schedule a ride by leaving ride requests on the voice mail.
To make a reservation for Paratransit Service, call 785-537-6345 ext. 2 at least one day before your trip. If there is no space available at your requested time, you may be offered an alternate time up to one hour earlier or later.
Required Information
When you call to make your reservation, please have the following information available:
Date of trip & requested pick-up time
Pick-up address & drop-off address
Please let us know if you will be traveling with a companion or service animal
We'll give you a 30 minute window of time when you should be ready for both your pick-up and return trip.
